Shipping & Returns

  • The Time to Receive Your Items
  • After the receiving of your order, we need some time to test the product in order to ensure its quality. There are different kinds of processing time for different items. As for the small quantity, the processing time is 1-3 days while as for the large quantity, it will be about 3-5 days.
  • Shipping method
    After we send out your items, the time when you receive your products varies from the method you choose.
    DHL 3 - 5 Working Days
    EMS 6 - 10 Working Days
    S.F. Express 5 - 10 Working Days
  • Please note that:
    The transit time would also be different from location. What we list above is the time to reach the main country and district in the world; while as for some other countries they may need transfers so the the delivery time will be longer.
  • Shipping Methods
  • We'll ship your goods to you by air express courier. The method of delivery varies according to different conditions of your country. We provide the following shipping methods: DHL, EMS, S.F. Express.
  • When the order package is dispatched, we will send you a tracking number via email for your order tracking.
  • How to Pay Import Taxes
  • You have to know about the import duty rule of your country before placing order. As we know, many countries do not charge import duties on private items, samples, and goods below a certain stated value.
  • Please note:
    Relax Network is not responsible for the import duties and Customs cost. As we are in China and not clear about the Customs tax policy of your country, so we do not know how to predict the import duties and other relevant cost which should pay in your country when the goods are passing your country Customs.
  • we does not add any sales taxes or hidden charges to the orders.
  • Every product you buy has been quality controlled by our QC technicians before it was shipped out, which is a double check over the factory QC inspection.
  • All products are visually inspected for good appearance.
    All products are switched on and have their main functions tested one by one.
    All packages are checked to ensure that they contain the correct accessories. Accessories such as earphones and cables are tested as well.
  • Methods to Solve a Shipping Problem
  • First of all, shipping problems are relatively rare. We check all orders to ensure the delivery information is sufficient for the courier, and tracking details are given to customers so that they know when to get the delivery.
  • For the problems happened in the process of shipping we will offer full assistance including:
  • a) In these cases which the package has apparently been broken during shipment or the package or goods are damaged, the customer can refuse receipt of the goods and clearly state the problem to the courier. Then the customer must contact us and we will resolve the matter with the courier. Once the issue has been confirmed we will follow up the insurance claim with the courier and ship a replacement order to the customer as soon as possible. Such cases are in fact very rare.
  • b) If the package is lost or misrouted by accident or by the fault of the courier, we will pursue the insurance claim with the courier and create a replacement dispatch of goods for the customer as soon as possible.
  • c) Cases where the package is delivered to the wrong address: in this eventuality we will work with the courier to solve the problem and ship new goods to the customer as soon as possible.
  • Please also refer to the public terms and conditions of the courier used for the shipment. Their terms will include time limits for claims and complaints about damage etc, after you have signed for the goods.
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